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LED Lights of Atlanta Corporate Office

Shipments and returns

Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS or USPS with tracking and drop-off without signature. If you prefer delivery by UPS or USPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Returns

  • After 30 days from the date of delivery, all sales are final.

  • Returns will only be permitted if LEDLightsOfAtlanta.Com is contacted within 30 days of the delivery date.

  • Any package that is being returned MUST have an RMA number attached to it. Packages that are received without an RMA number will be refused upon delivery to our warehouse, and will be sent back to you. RMA numbers can be obtained by contacting our customer support, and are only valid for 15 days from the issue date.

  • When returning any product, all merchandise must be in NEW condition in the original packaging and contain all accessories and instructions manuals. Missing accessories will result in a reduced credit amount by the actual replacement cost of those items.

  • If you are returning a holiday gift, you must contact us before January 15th. Holiday gift returns are only eligible for orders placed November 14 through December 25. All returns must be in BRAND NEW condition and in the ORIGINAL packaging.

  • Your refund will be in the form of your original payment and may take up to 7 days to process once we receive the product. Once the refund is submitted it can take 7 to 10 business to appear back into your account or applied to your credit card.

Shipping Errors

  • If you received the wrong merchandise, please contact us within 14 days of receiving your order and we will send you a return postage label.

  • Once the merchandise is received back at our location, we will ship out the correct merchandise.

  • All shipping mistakes, incorrect products, or quantities will be shipped out via the same method your original order was shipped.

  • Shipping can be upgraded at your expense.

Damaged Packages

  • If you receive your package and the product is damaged, immediately contact LEDLightsOfAtlanta.Com Customer Support. Once the damaged package is reported, you must keep all contents and original packaging for 7 business days.

Duplicate Orders

  • If you accidentally place a duplicate order and it has not been shipped, you will receive a full refund.

  • In the event you place a duplicate order and the items are shipped, you will receive an RMA number to return the item once you receive it. You are responsible for returning the duplicate item/items, at which point, you will be issued a full refund on the items, less any shipping paid by you when the order was placed. If you refuse the package your refund will be less any fees we are charged for the returning of the package.

Order Cancellation

  • If any order needs to be cancelled, you must call us immediately at 404-859-6036.

  • Your order can only be cancelled prior to it leaving the warehouse.

  • If your order is shipped prior to us being notified, the order is subject to all previously stated return policies.

  • We are not responsible for email cancellation requests that are received after your order has been shipped.

  • The only acceptable cancellation method is to call and notify us immediately.

Changing Your Order

  • If you wish to change an item on your order please call us immediately at 404-859-6036 to request the change.

  • This is the only acceptable method to request a change to your order. Orders can only be changed prior to leaving our warehouse.

  • If an order has already been shipped, you may request an RMA number to send the product back for an exchange.

  • You will then be responsible for any and all related shipping charges.

Refused Packages

  • If you “refuse” a package from our company, you are responsible for any and all charges that are incurred for the shipping.

  • Any refunds issued for “refused” packages will be less any and all shipping charges (original and return shipping charges).

  • International customers are responsible for all shipping charges, as well as all incurred brokerage fees.

  • If you would like to have your order reshipped, you must pay for all shipping charges again along with any return postage costs.

Undeliverable Packages

  • If a package is returned to us due to an undeliverable, or an incomplete address, you are responsible for all reshipment costs.

  • If you do not wish to have the package reshipped, a refund will be issued less the cost of all shipping.

  • For International customers, the refund will be less all shipping charges and incurred brokerage fees.

Alternative Shipping Address

  • If you wish to have your package shipped to an alternative address you must provide the correct billing address in the billing address section of check out. Orders will only ship to an alternative address located in the same state as the billing address.

  • Orders with upgraded shipping are not eligible to ship to an alternative shipping address.

  • LEDLightsOfAtlanta.Com reserves the right to require high value orders to ship only to the billing address.